Refund & Cancellation Policy

Paid plans renew automatically each billing period (monthly or yearly) until you cancel. Payments are processed by Stripe; TradePilotX never stores your card details.

• You can cancel at any time from Billing → Manage subscription.
• Cancellation takes effect at the end of the current paid period — you keep access until then.
• No cancellation fee is charged, and no further renewals are taken after cancellation.

Because access is delivered immediately and continuously, fees already paid for an elapsed or in-progress billing period are non-refundable. Cancelling stops future charges; it does not reverse the current period.

• Duplicate or clearly erroneous charges.
• A billing period in which TradePilotX was materially unavailable due to a fault on our side.
• A charge taken after a valid cancellation was recorded.
• Where a refund is required by applicable consumer law in your jurisdiction.

Approved refunds are returned to the original payment method. Timing to appear on your statement depends on your bank or card issuer.

TradePilotX sells software and analysis, not investment results. Market losses, missed trades, slippage, rejected orders and brokerage fees are not refundable by TradePilotX under any circumstances. See the Risk Disclosure.

If a renewal payment fails, Stripe retries it. Access may continue briefly during retries, then downgrades to the Free plan if the payment is not recovered. You can restore access at any time by updating your payment method.

Free plan usage is never charged. If a plan includes a trial, cancelling before the trial ends means no charge is taken.

Email billing@tradepilotx.live from the address on your account, or open a ticket from the Support page, including the charge date and amount. We aim to respond within two business days.